Code of Practice
All Go Driving Instructors follow the Driving Standards Agency (D.S.A.) Code of Practice for Approved Driving Instructors as follows:
Personal Conduct
The instructor will at all times behave in a professional manner towards clients. Clients will be treated with respect and consideration. The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting. Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.
Business Dealings
The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.
The instructor on or before the first lesson should provide clients with a written copy of their terms of business to include:
- The legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted.
- The price and duration of lessons.
- The price and conditions for use of a driving school car for the practical driving test.
- The terms under which cancellation by either party may take place.
- The procedure for complaints.
The instructor should check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test, the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.
Instructors will advise clients when to apply for their theory and practical driving tests, taking into account local waiting times and forecast of clients’ potential for achieving the driving test pass standard. The instructor will not cancel or re-arrange a driving test without the client’s agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee.
The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to the Driving Standards Agency (D.S.A.) recommended syllabus.
Advertising
The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.
Advertising that refers to clients’ pass rates should not be open to misinterpretation, and the basis on which the calculation is made, should be made clear.
Conciliation
Complaints by clients should be made in the first instance to the driving instructor/driving school/ contractor following the complaints procedure issued.
Failing agreement or settlement of a dispute, reference may be made to the Driving Standards Agency’s Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.
Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.
Go Driving Terms & Conditions
On your first lesson, you will be provided with a Pupil Record Card to keep for your own records. You will find the following Go Driving terms and conditions written on the back of your Record Card.
Terms and Conditions
For driving tuition given by a Go-Driving Franchised Instructor (the Instructor), it is hereby agreed that:
The Instructor will make available their services as a Go-Driving Instructor to the pupil to provide driving instruction for the pupil at the agreed rates and times.
The pupil will directly give the Instructor a minimum of 48 hours notice to cancel or change a lesson otherwise the lesson fee will be payable.
The Instructor reserves the right to substitute another Go-Driving Instructor for any of the pupil’s lessons if required.
The Instructor reserves the right to substitute another car in the event of mechanical breakdown, or rearrange any lessons to a mutually convenient time without liability. The Instructor is not liable for any loss of test fees due to mechanical breakdown.
The Instructor will be insured for the purposes of driving tuition and driving tests with a Department of Transport examiner.
The pupil will ensure that they hold the appropriate valid licence to drive the tuition vehicle.
If the pupil books his own driving test he will notify the Instructor at least 10 working days before the test date and give the official appointment card to the Instructor.
The Instructor reserves the right to refuse the use of the tuition vehicle for the driving test, if in their opinion, the pupil is not safe to proceed with the test, in which case the Instructor will not be liable for any loss of test fees.
The lesson fee shall be paid in advance of each lesson.
This agreement is made solely between the Instructor and the pupil and that no contractual relationship subsists between Go-Driving and the pupil. Accordingly, the pupil acknowledges that Go-Driving has no liability to the pupil in respect of any injury, loss or damage arising from the use of the tuition vehicle or from the acts or omissions of the Instructor or any other Go-Driving Instructor.
Payments
Payment in respect of the current or next booking may be made to the Instructor, all other payments must be made to the Instructor’s agent, “Go-Driving Holding Account,” including test fees.
Where payments are made direct to the Instructor, Go-Driving does not accept any responsibility whatsoever for any acts, default or failure on the part of the Instructor not to carry out his obligations. If payment is made by cheque, the pupil is liable for any bank charges incurred, should that cheque not be honoured.
All pupils are bound by these terms and conditions. Go-Driving Instructors operate under a franchise with Go-Driving.
Competition Terms & Conditions
Pass Plus Competition – Terms and Conditions
Maximum one prize per pupil.
Pupils must have passed their practical driving test with a Go Driving Instructor.
The prize draw is open to U.K. residents aged 17 and over except employees of Go Driving, their families and agents.
The closing date for receipt of all entries is the last day of each calendar month. All entries received after this will be entered into the draw for the following month.
The first person whose name is drawn, will win a Pass Plus course provided by a Go Driving Instructor.
Winners will be drawn after the last day of each month.
The draw will be made under the supervision of an independent observer.
There are no cash alternatives and courses are not transferable.
Winners will be notified by post within 28 days of each monthly draw date.
A list of each monthly winner will be posted on the Go Driving website – www.go-driving.biz. A list of winners is also available by sending a stamped, self addressed envelope to ‘Pass Plus Winners List,’ Go Driving, 171 Whitecross Road , Whitecross, Hereford . HR4 0LT.
Go Driving takes no responsibility for entries that are lost, damaged or delayed in the post.
Defaced, incomplete or illegible entry forms will be disqualified.
Winners may be required to take part in subsequent publicity as deemed appropriate by Go Driving.
Entry to the prize draw signifies acceptance of these rules including the instructions on how to enter.
Promoter: Go Driving, 171 Whitecross Road , Whitecross, Hereford . HR4 0LT.
Driving Lesson Gift Vouchers – Terms & Conditions
Gift vouchers are valid for two years from the date of issue. The date of expiry will be recorded on each certificate.
Gift vouchers can only be used in association with Go Driving School of Motoring and a Go Driving Instructor, and are non-transferable between driving schools.
Gift vouchers are not redeemable for cash.
Gift vouchers must be presented to the Go Driving Instructor at the beginning of the first lesson(s) for which they are being redeemed.
B+E Terms and Conditions
The course fees exclude all test fees unless otherwise agreed.
All training sessions and full programmes (2, 3 or 4 day courses) must be paid for 14 days before commencement.
You must give 6 clear working days notice to cancel a session or programme (this includes Saturdays but not Sundays), if you are unable to attend any training sessions, to avoid loss of training and/or incur additional costs.
Should you decide to cancel a training session or programme within this 6 day period, any loss of profit, and an administration fee (currently £45) will be deducted before any refund is made.
Once each element of the course has started the course fees for that element become non-refundable.
If a course is postponed outside the 6 day period, the course must be rescheduled within a period of 6 months, after which the balance for any increase in costs will be charged.
At all times it is your responsibility for maintaining contact with Go Driving advising us of changes of address and telephone numbers.
It is your responsibility to verify that you have the correct entitlements on your driving licence for the test you are taking.
Go Driving cannot guarantee that completion of the course will result in you passing the qualifying exams.
Go Driving reserve the right to refuse to train in the confines of a training vehicle if anyone is deemed to have any contagious infections. This decision will be made prior to the training starting by the trainer and training will be rescheduled at no additional cost.
Go Driving reserve the right to refuse training to anyone deemed unfit for training i.e. under the influence of alcohol and/or inappropriate drugs. If this is prior to training then that training session will be spent.
It is your responsibility to inform us of any relevant medical conditions before embarking on the course.
All training will be given on a two-to-one basis unless otherwise specified.
